Terms of Service

Last Updated: October 13, 2026

The Services Covered by These Terms

These Terms of Service govern your use of the Jexlorani online store, including browsing products, placing purchases, using available account features, and requesting assistance from our team.

Jexlorani is owned and operated by Suzhou Yuhuayuan Information Technology Co., Ltd. Purchases made through the store are transactions with this company, which is responsible for product sales, order processing, fulfillment arrangements, customer support, returns, and refunds.

In these terms, “we,” “us,” and “our” refer to Suzhou Yuhuayuan Information Technology Co., Ltd. operating as Jexlorani.

Please read these terms alongside our Terms and Conditions, Shipping Policy, Return & Refund Policy, and Payment & Security page. Our Privacy Policy explains the handling of personal information.

These pages describe different parts of the same shopping experience. They do not remove mandatory consumer rights or establish separate, conflicting processing, delivery, or refund periods.

Access, Eligibility, and Customer Details

Our services are available for lawful browsing, shopping, and related customer inquiries.

To make a purchase, you must have the legal capacity to enter into a transaction and authorization to use the selected payment method. If you have not reached the legal age of majority where you live, a parent or legal guardian must make the purchase on your behalf.

Provide accurate information when completing checkout or communicating with us. Incorrect contact details can prevent us from sending order updates, while incomplete delivery information can affect shipment.

Where account features are available, you are responsible for keeping your login credentials confidential. Contact us if you believe an account has been accessed without authorization.

We will not ask you to email passwords, full card numbers, card security codes, or one-time authentication codes.

Conduct That Protects Other Customers

You must use the website without compromising its security, interfering with other visitors, or misusing the services provided.

Prohibited conduct includes:

• Submitting fraudulent orders or unauthorized payment information.

• Deliberately providing misleading information to obtain products, refunds, or discounts.

• Attempting to access another person’s account or personal information.

• Introducing harmful software or disrupting website systems.

• Bypassing security measures or interfering with checkout.

• Collecting other customers’ information without authorization.

• Infringing intellectual property or privacy rights.

• Using customer support channels for threats, harassment, or unlawful activity.

We may restrict access where reasonably necessary to address prohibited conduct or a security risk. Any restriction will be applied subject to applicable law and will not remove legitimate obligations concerning purchases, refunds, or consumer remedies.

Understanding the Cleaning Collection

Jexlorani offers household cleaning tools for tasks such as removing visible pet hair, lint, and other everyday debris from suitable surfaces.

Product listings describe the features and intended uses of individual items. Before ordering, review the dimensions, materials, supplied components, compatibility guidance, and care instructions available for the product.

Tools in the collection may have different working surfaces, handles, cleaning methods, and maintenance requirements. Information about one item should not be treated as a specification for another.

Photographs and screen settings can affect how colors or finishes appear. However, these visual differences do not excuse an item that is materially different from its description.

Availability can change. If an item in your paid order becomes unavailable, we will contact you about the appropriate options rather than replace it with another product without your agreement.

Using and Maintaining Your Product

Use each tool according to its intended purpose and the instructions supplied with it or published on its product page.

For fabric-cleaning products, consider the fabric’s care requirements and the tool’s compatibility guidance. Where appropriate, test gently on a small, hidden area before cleaning a larger surface.

Stop if you notice snagging, scratching, pulling, or another unwanted change. Delicate fabrics, loose weaves, and heavily textured surfaces may require a different cleaning method.

Only wash or soak components identified as suitable for that treatment. Allow washable parts to dry before storage or reassembly, and avoid unauthorized modifications that could affect safe operation.

A tool intended for cleaning furniture or clothing should not be used on skin or for grooming animals unless it is expressly designed for that purpose.

If a product appears defective, damaged, or unsafe, discontinue use and contact service@jexlorani.com. These instructions do not limit our responsibilities for defective products or inaccurate descriptions.

Checkout and Transaction Review

When placing an order, review the selected products, quantities, available options, delivery address, and final total before submitting payment.

An order confirmation is sent to the email address supplied at checkout. This message acknowledges receipt of the order; payment authorization, inventory checks, and relevant transaction reviews may still be needed before dispatch.

We may contact you if additional information is reasonably necessary to complete the purchase.

An order may be held, declined, or canceled where there is a genuine issue involving payment authorization, suspected fraud, unavailable stock, materially incorrect listing information, delivery restrictions, or legal requirements.

If an issue affects your order, we will explain the situation and the proposed resolution. We will not increase the purchase price or substitute a different item without your consent.

If a paid order is canceled because it cannot be fulfilled, the applicable refund will be returned to the original payment method.

Payment Information and Charges

Checkout displays the product prices, applicable discounts, shipping charges, taxes where required, and the final amount payable. Confirm the displayed currency and total before completing payment.

Use one of the payment methods available at checkout. Payment providers may require authentication or other checks before approving the transaction.

If a payment is declined, check the billing information and any authentication instructions. Your bank or payment provider may be able to explain the reason.

Temporary authorization holds and separate currency-conversion or transaction fees are managed under the relevant financial institution’s terms. Contact your provider for clarification about those charges.

If you suspect a duplicate charge or are unsure whether an order was completed, contact us before repeatedly attempting checkout. Our Payment & Security page provides further guidance.

Preparation and Delivery Arrangements

Orders are typically processed within 1–3 business days after payment is confirmed.

Standard delivery is estimated to take 7–12 business days after dispatch. This delivery period is separate from order preparation.

For processing and delivery estimates, business days mean Monday through Friday, excluding applicable public holidays. Estimates are not guaranteed arrival dates.

Orders with a merchandise subtotal of US$49 or more after discounts qualify for free standard shipping. Taxes and shipping charges do not count toward this threshold. For orders below US$49, shipping charges are calculated and displayed at checkout before payment.

Fulfillment may take place at our own or partner facilities, depending on stock and the delivery destination. Some orders may ship from overseas.

After dispatch, we send a shipping confirmation containing tracking information. Carrier schedules, customs clearance, weather, and public holidays can affect transit.

If an unexpected issue delays preparation, we will notify you and explain the updated arrangements and available options. If the unshipped order is canceled, the refund will be handled under our Return & Refund Policy and applicable law.

Assistance with Shipment Problems

Contact us if tracking stops updating for an extended period, delivery appears overdue, or you believe a parcel is lost. Include your order number and any tracking details available.

We will review the shipment information and, where appropriate, coordinate with the carrier or fulfillment provider to investigate.

If tracking indicates delivery but you cannot locate the parcel, check the delivery location, carrier notes, and whether someone at your address accepted it. Contact us if it remains missing.

A “delivered” tracking status does not automatically prevent assessment of a missing-package claim. We do not automatically transfer all delivery responsibility to the customer once a carrier receives the parcel.

Additional arrangements are explained in our Shipping Policy.

Requesting a Return or Exchange

You may request a return of an eligible item within 30 calendar days after delivery.

For a change-of-mind return, the item must be unused, in its original condition, and accompanied by its original packaging and supplied components.

Email service@jexlorani.com with your order number, the item involved, and your reason. Contact us before shipping anything back so we can provide the applicable instructions and return destination.

Our business address is not automatically a return address. Do not send a parcel there unless our team specifically instructs you to do so.

Customers pay return shipping costs for personal-preference returns. Original delivery charges are not refundable for those returns unless required by law. An order that originally received free standard shipping will not have a retroactive outbound shipping fee deducted.

No restocking fee applies to eligible returns.

If you prefer a different product, we will explain whether an exchange is available or whether an eligible return and separate purchase are appropriate. Availability and any applicable price difference will be clarified before you agree.

Resolving Damage, Defects, and Incorrect Supply

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us as soon as reasonably possible.

Provide your order number and describe the concern. Include photographs or a short video where relevant and available. Packaging and shipping-label photographs can also assist with shipping-related issues.

Retain the affected product, components, and packaging while we review the matter, where possible. Missing packaging alone will not automatically prevent assessment of a defective-product claim.

For a confirmed product problem or our error, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you. If return shipping is necessary, we will cover the applicable cost and explain the arrangements.

The change-of-mind conditions do not automatically apply to claims involving defects or incorrect supply. Applicable consumer rights remain unaffected.

Refunds and Order Cancellation

Approved return refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.

If no return is required, the same 5–10 business day processing period begins when the refund is approved. Your bank or payment provider may require additional time to display the funds.

For refund processing, business days are Monday through Friday, excluding applicable public holidays. A shorter period applies where required by law.

To request an order change or cancellation, contact us promptly. We will check the processing status and confirm whether the request can still be carried out.

The processing estimate is not a guaranteed cancellation window. Changes may no longer be possible once fulfillment progresses, and orders cannot be canceled after dispatch.

For an approved cancellation of a paid, unshipped order, the refund is issued to the original payment method within 5–10 business days after cancellation approval, or sooner where required by law. No cancellation fee is charged.

Our Return & Refund Policy contains the complete conditions.

Promotional Offers and Checkout Codes

Promotional offers may specify eligible items, expiry dates, minimum purchase amounts, usage limits, and whether discounts can be combined.

Enter any required code before payment and confirm that the discount appears in the order summary.

Unless an offer states otherwise, codes have no cash value and cannot be applied retroactively to completed purchases. Contact us before paying if an eligible code does not apply correctly.

Changes to future offers do not remove a discount validly applied to an existing purchase. Fraudulent use or attempts to bypass stated restrictions may be rejected.

Rights in Store Materials

The store contains written content, product photographs, graphics, logos, and other materials owned by us or used with the relevant owner’s permission.

You may view these materials for lawful personal browsing and shopping. Copying, redistributing, modifying, or commercially exploiting protected content requires authorization unless otherwise permitted by law.

Access to the website or purchase of a product does not transfer ownership of intellectual property rights in the store’s content.

Platform Providers and Personal Information

Our store is hosted by Shopify and may use other providers for payment processing, fulfillment, delivery, communications, and related services.

Customer information may be shared with these providers as necessary for the relevant services, including providers operating in other countries. Shopify may also process information for purposes described in its own privacy policy, depending on the services enabled.

Our Privacy Policy explains the information involved, processing purposes, disclosures, retention practices, and available rights. Shopify’s privacy information and controls are available through its Privacy Portal.

Where applicable, our Your Privacy Choices page provides additional controls concerning qualifying advertising disclosures and tracking preferences.

Independent providers may have their own terms and privacy notices. Their involvement does not remove the responsibilities of Suzhou Yuhuayuan Information Technology Co., Ltd. toward Jexlorani customers.

Technical Issues and Continuing Obligations

We seek to maintain a functioning website and accurate information, but occasional interruptions or technical errors may occur.

If an error leaves you unsure whether an order or payment was completed, contact us with the available details. We will check our records and explain the next steps.

A service interruption does not automatically cancel an existing purchase or remove our responsibility to address an order, payment, or refund.

Nothing in these terms excludes mandatory warranties, product safety responsibilities, remedies for defective or misdescribed goods, or liability that cannot lawfully be excluded.

You are not required to waive lawful complaints or payment disputes to receive assistance from our team.

Policy Revisions and Existing Purchases

We may revise these Terms of Service when website features, services, or business practices change. The current version will appear on this page with an updated date.

Where required, we will provide additional notice of material changes.

The terms applicable when you placed your order continue to govern that purchase. Later revisions will not retroactively reduce your agreed rights or mandatory protections.

If a provision cannot be enforced, the remaining terms continue to apply to the extent permitted by law.

Support and Operating Company Details

For questions about these services, an order, a product, or a store policy, contact the company operating Jexlorani.

Brand Name: Jexlorani

Legal Company Name: Suzhou Yuhuayuan Information Technology Co., Ltd.

Business Address: Room 1001-09, Building 3, No. 450 Kaiping Road, East Taihu Ecological Tourism Resort (Taihu New Town), Wujiang District, Suzhou, Jiangsu, China

Customer Support Email: service@jexlorani.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days. Please include your order number when contacting us about an existing purchase.