Terms of Use

Last Updated: October 13, 2026

Accessing the Jexlorani Store

These Terms of Use explain the conditions for accessing the Jexlorani website and using its content, shopping features, and customer communication channels.

Jexlorani is owned and operated by Suzhou Yuhuayuan Information Technology Co., Ltd. The company operates the website and is the seller responsible for purchases made through the store, including order processing, fulfillment arrangements, customer support, returns, and refunds.

References to “Jexlorani,” “we,” “us,” and “our” mean Suzhou Yuhuayuan Information Technology Co., Ltd. operating the Jexlorani store.

Please review these terms when using the website. Purchases are also governed by our Terms and Conditions, Terms of Service, and the applicable store policies.

These Terms of Use focus on website access and conduct. They do not create different delivery, return, or refund rules from those published elsewhere in the store, or remove mandatory consumer protections.

Browsing, Shopping, and Account Access

You may use the website to explore household cleaning products, review product information, make lawful purchases, and contact us about the store or an order.

To purchase, you must have the legal capacity to enter into a transaction and be authorized to use the payment method selected. If you have not reached the legal age of majority where you live, a parent or legal guardian must make the purchase on your behalf.

Where customer account features are available, keep your login information confidential. Do not use another person’s account without permission or allow access that could compromise their information.

Let us know if you suspect unauthorized activity involving an account associated with Jexlorani. We will review the concern and explain any available next steps.

Activities That Are Not Permitted

Website use must not interfere with other customers, compromise store systems, or involve unlawful conduct.

You must not:

• Place fraudulent orders or use payment information without authorization.

• Impersonate another person or deliberately submit misleading information.

• Attempt unauthorized access to accounts, networks, systems, or protected records.

• Upload or transmit viruses, malicious scripts, or other harmful code.

• Disrupt checkout, website performance, or customer communication channels.

• Collect or disclose another person’s personal information without authorization.

• Misuse discounts, payment features, or return services through deception.

• Infringe copyright, trademark, privacy, or other legal rights.

• Use automated tools in a way that unreasonably burdens or disrupts the website.

• Bypass security controls or restrictions imposed to protect the store.

We may restrict relevant access where reasonably necessary to address suspected fraud, security threats, or prohibited conduct. Such action does not remove legitimate obligations relating to existing orders, refunds, or applicable consumer rights.

Information Used to Evaluate Products

Our product pages provide information to help you assess household cleaning tools before purchase. Depending on the item, this may include dimensions, materials, features, supplied components, intended surfaces, and care instructions.

Review the listing for the particular product you are considering. A tool suitable for one fabric or cleaning task may not be suitable for another.

Photographs illustrate products and possible settings of use. Colors and finishes may appear slightly different because of screen settings or lighting. These differences do not excuse an item that is materially inconsistent with its description.

General cleaning suggestions do not replace the instructions supplied with a product or the care requirements of the surface being cleaned. Where appropriate, test a tool gently on a small, hidden area and stop if it causes snagging, scratching, or another unwanted change.

If an important detail is unclear, contact service@jexlorani.com before purchasing or using the product.

Corrections to Listings and Store Information

We seek to keep website information accurate and current. However, an error, omission, or outdated detail may occasionally occur.

Corrections may concern product descriptions, measurements, images, availability, prices, promotional conditions, or website features.

If a material error affects an order already placed, we will contact you and explain the issue and available resolution. We will not increase the agreed price or substitute another product without your consent.

Updating a listing does not retroactively remove the rights associated with an existing purchase. If we cannot fulfill an affected paid order, the applicable refund will be arranged under our published policies and applicable law.

Ownership of Images, Text, and Brand Materials

The website contains product photographs, written descriptions, graphics, logos, layouts, and other materials that may belong to us or be used with the relevant owner’s permission.

You may view these materials for lawful personal browsing and shopping. Access to the website does not transfer ownership of intellectual property rights.

Unless authorized by the rights holder or permitted by law, you must not:

• Reproduce or redistribute protected website content.

• Republish product photographs or descriptions for commercial use.

• Modify protected materials and present them as your own.

• Sell or license website content.

• Use Jexlorani branding to falsely suggest sponsorship or affiliation.

• Remove ownership notices from protected materials.

These restrictions do not prevent uses expressly permitted by applicable law.

Details and Materials You Submit

When entering checkout information, sending a support request, or using another available feature, provide information that is accurate and relevant to the purpose.

For an existing order, include the order number and the email address used at checkout where possible. If submitting photographs about a product issue, ensure they relate to the item and concern being reviewed.

Do not knowingly submit fraudulent evidence, harmful files, unlawful material, or another person’s confidential information without authorization.

You retain any rights you hold in materials submitted to us. Providing a photograph for a support inquiry does not, by itself, authorize us to use it in advertising.

We may use submitted information to review the inquiry, provide the requested service, and maintain appropriate records, as described in our Privacy Policy.

Keeping Communications and Login Details Secure

Use a device and internet connection you trust when accessing accounts or submitting payment information. Keep your browser and operating system updated, and protect passwords and authentication codes.

Our support team will not ask you to email your full payment card number, card security code, account password, or one-time verification code.

If a message claiming to be from Jexlorani appears suspicious, contact service@jexlorani.com before following a payment link or disclosing sensitive information.

When reporting a concern, provide a description and any relevant order reference. Hide complete card numbers, account balances, and unrelated personal information in screenshots.

No online service can guarantee protection against every security risk. We will review reported issues involving our store and take appropriate action according to the circumstances.

Website Maintenance and Feature Changes

Website features may occasionally be unavailable because of maintenance, platform updates, hosting disruptions, software errors, or security-related work.

We may modify or temporarily restrict a feature where reasonably necessary to maintain the store or address an operational issue. We cannot guarantee uninterrupted access to every page or function.

If a checkout error leaves you unsure whether an order or payment was completed, contact us before repeatedly attempting the transaction. We can check the available records and explain the next steps.

Changes to website features do not automatically cancel completed purchases or remove our responsibilities for order fulfillment, customer support, returns, or refunds.

Links and Services Operated by Others

Our website may include integrations or links involving Shopify, payment providers, carriers, fulfillment partners, and other independent services.

Those services may have their own terms, privacy policies, and operating procedures. Review the relevant information when interacting directly with them.

We do not control the content or independent operations of external websites. A link does not necessarily indicate endorsement of every statement or service offered there.

Where a provider assists with a Jexlorani purchase, its involvement does not remove the responsibilities of Suzhou Yuhuayuan Information Technology Co., Ltd. toward the customer. Contact us if you need help with an order-related issue involving a provider.

Personal Data and Available Preferences

Information may be collected when you browse the website, complete checkout, subscribe to communications, or contact customer support.

Our Privacy Policy explains the categories of information involved, processing purposes, disclosures, retention practices, and available privacy rights.

The store is hosted by Shopify, and information may be processed by Shopify and other providers supporting enabled services. Those providers may operate in countries different from your country of residence.

Where applicable, the Your Privacy Choices page provides additional controls concerning qualifying advertising disclosures and tracking preferences.

Using the website or agreeing to these terms does not replace separate consent where that consent is legally required.

Purchase Policies Read Alongside These Terms

The following pages explain the arrangements relevant to purchases and customer requests:

Terms and Conditions: Purchase terms, transaction responsibilities, and related customer protections.

Terms of Service: Online store services, product-use guidance, and customer transactions.

Payment & Security: Checkout methods, payment checks, transaction concerns, and refund handling.

Shipping Policy: Order preparation, delivery estimates, shipping charges, tracking, and shipment assistance.

Return & Refund Policy: Return eligibility, shipping responsibilities, product issues, cancellations, and refunds.

Privacy Policy: Personal information handling and available privacy rights.

Your Privacy Choices: Applicable controls and options concerning certain uses or disclosures of information.

These pages should be read together. The policy dealing specifically with a matter provides its detailed process. Nothing in these Terms of Use creates a separate deadline or fee that overrides the applicable published purchase policy.

Consumer Protections and Website Concerns

We seek to provide useful information and functioning shopping features, but occasional technical or content errors may occur.

If an error affects your purchase or prevents you from accessing an important service, contact us so we can investigate and explain the appropriate resolution.

Nothing in these terms excludes mandatory warranties, product safety obligations, remedies for defective or misdescribed goods, or liability that cannot lawfully be excluded.

Restrictions on website access do not prevent you from contacting us about a legitimate existing purchase. You are not required to waive lawful complaints, payment disputes, or other available remedies to receive assistance.

Changes to Website Use Terms

We may revise these Terms of Use when website features, services, business practices, or applicable requirements change.

The current version will be published on this page with an updated date. Where required, we will provide additional notice of material changes.

Changes apply prospectively and do not retroactively reduce rights associated with an existing purchase. The terms applicable when an order was placed continue to govern that transaction.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

Website Support and Company Information

For questions about website access, content, these terms, or an existing order, contact the company operating Jexlorani.

Brand Name: Jexlorani

Legal Company Name: Suzhou Yuhuayuan Information Technology Co., Ltd.

Business Address: Room 1001-09, Building 3, No. 450 Kaiping Road, East Taihu Ecological Tourism Resort (Taihu New Town), Wujiang District, Suzhou, Jiangsu, China

Customer Support Email: service@jexlorani.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days. Include your order number whenever your question relates to a purchase.